Authenticate securely
Support modern API authentication and protected connection patterns for external systems.
Integrations
Connect Wayhall to the systems behind public service.
Wayhall’s connector framework is designed to make resident journeys work across CRM, 311, permitting, GIS, payments, recreation and work-management systems — without forcing a platform replacement.
Wayhall Connectors
API-ready
Connect the resident journey to the system responsible for the work.
Resident need
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Wayhall
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Municipal systems
CRM · Permitting · GIS · Payments · Work Management · Recreation · APIs
Connector framework
One integration model across many systems.
Wayhall standardizes the common integration work so each service journey can connect to the right platform through a consistent operating model.
Map and invoke actions
Translate Wayhall service actions into the fields and operations expected by the connected system.
Monitor the connection
Log integration activity, surface errors and preserve references needed for operational visibility.
Integration categories
Built for the municipal technology landscape.
Wayhall can connect to commonly used service platforms through available APIs, webhooks and configurable integration patterns.
CRM & resident service
Create and retrieve cases, synchronize resident-service data and return status.
SFSalesforceD365Microsoft Dynamics 365APIOther CRM / Case Platforms
Permitting & licensing
Guide application journeys, retrieve status and connect approved permitting actions.
AAccelaOGOpenGovCVCityViewAPIOther Permitting Systems
GIS & location
Validate locations, identify assets and use geographic context inside service workflows.
ESRIArcGISGISMunicipal GISAPIOpen GIS APIs
Payments
Connect residents to approved payment experiences without making Wayhall the payment processor.
PAYMunicipal Payment PlatformsAPIHosted Payment APIs
Work & asset management
Route operational requests and retrieve status from work-order and asset systems.
WMWork ManagementAMSAsset ManagementAPICustom APIs
Recreation & other systems
Connect program discovery, registration handoff and other departmental systems.
RECRecreation PlatformsAPIRegistration APIsWHWebhooks
Approved actions
Read what is needed. Write only what is allowed.
Each connector can be configured around the actions a municipality approves for a specific service journey.
Retrieve context
Fetch case status, permit status, service information or other approved data needed to answer or guide.
Send approved actions
Create or update records when the configured workflow authorizes the action.
Keep control visible
Record connector activity in Wayhall Desk so teams can review what happened.
APIs + webhooks
Make Wayhall data useful beyond Wayhall.
Expose approved operational data and events so municipalities can connect analytics, reporting, data platforms and downstream systems.
Interaction data
Share approved interaction metadata, outcomes and escalation information.
Operational events
Use webhooks for events such as request creation, escalation or status change.
Reporting & analytics
Connect Wayhall data to broader municipal reporting and analytics environments.
Implementation
Launch in as little as 4 weeks — without a heavy IT lift.
Wayhall is designed to reduce custom implementation work by using a common connector framework, configurable service journeys and business-administered knowledge. IT can focus on access, security and integration enablement rather than owning every content or service change after launch.
Keep existing systemsConfigurable connectorsBusiness-managed knowledgeLower ongoing IT dependency
See Wayhall in action
Book a Demo Connect the front door to the systems that get work done.
See how Wayhall can fit across your existing technology environment and give residents a simpler way to access services.